Free shipping on all orders above 50000

POLICIES

Lifetime Exchange, Buy-back & Money-back Policy

Any product purchased through Srishti Diamonds qualifies under Lifetime Exchange/Buy-back Policy.

A customer can return a product or avail 100% exchange of invoice value if the product is exchanged within 7 days from the date of receipt of the product, provided the product is unused (the item tag remains intact), not tampered with or altered and contains all supporting original documents.

The realization value matrix (post 7 days of receipt of the product):

Product Category Exchange Value Buy-back Value
Gold Diamond Jewelry 100% value of benchmark gold rate and 100% invoice value of diamonds 95% value of benchmark gold rate and 75% invoice value of diamonds
Gold Gemstone/Navaratna Jewelry (Only diamond) 100% value of benchmark gold rate and 100% invoice value of diamonds 95% value of benchmark gold rate and 75% invoice value of diamonds
Silver
Diamond/Gemstone/
Navaratna
Customized Jewelry
Not Applicable Not Applicable
Making Charge, Invoice Value of precious stones (other than diamonds) , Tax, Discount will be deducted

The prevailing market value will be determined by Srishti Diamonds and the decision will be final.

Any request for Exchange/Buy-back of the products should be accompanied with original invoice and certificates. Suitable deductions are applicable for excessive wear and tear, damage, stone defects and loss of invoice and certificates.

Offers/Discounts issued during the original purchase will be deducted at the time of Exchange/Buy-back/Money-back.

Exchanges and Buy-back are always subject to approval of Srishti Diamonds Quality Assurance team. Based on the quality inspection, Srishti Diamonds reserves the right to change the Exchange/Buy-back amount of the product or reject the request.

Under Money-back Policy, the customer will receive complimentary return shipping for all eligible items within the 7-day Return Policy, provided the value of items does not exceed ₹ 100000. For the value higher than the prescribed limit, our Buy-back policy is applicable.

Any item that shows signs of damage, wear and tear, alterations, resizing (by a jeweler other than Srishti Diamonds) will not be accepted under this policy. The product must be the same as shown on the website with all the supporting paperwork. Product will not be accepted under this policy if the item tag is removed/torn.

An order can be exchanged/returned only once. After that, it will go under Lifetime Exchange/Buy-back Policy.

Under the Lifetime Exchange & Buy-back policy, the customer will have to bear all shipping and handling expenses.

For all Buy-back transactions, GST shall be collected from the money-back value. The current rate is 3%.

In case of Buy-back, the payment shall be made by way of cheque within 20-30 days of receipt of product subject to quality confirmation and acceptance. In case of Exchange, the customer can choose a different product of same/higher value. If the customer chooses a product of higher value, he/she will have to pay the difference amount before dispatch.

Products purchased through www.srishtidiamonds.com cannot be returned or exchanged at our store.

Exchange & Buy-back policy may change without prior notice, depending on market conditions.

Srishti Diamonds will not be responsible for any loss or damage of return shipments. For all Returns/Exchanges/Buy-back, write to us at info@srishtidiamonds.com or call our Customer Care team at+919962846266.

Shipping Policy

Srishti Diamonds provides a seamless customer shipping experience.

All products above   50000  are shipped free of cost throughout India.

Products are shipped post receipt of full payment against the order. Cash on Delivery is currently not available.

You are required to send a scanned copy of your ID card (Pan card, Voter ID card, Driving license, Aadhar card, Passport) for proof of shipping address to us at info@srishtidiamonds.com or Whatsapp (+91 9962846266), prior to shipping of the product.

We have partnered with reputed courier partners like Speed Post and BVC Logistics to deliver the product at your doorstep.

Orders are shipped within 15-25 working days from the date of payment or as per the delivery date agreed at the time of order confirmation. Srishti Diamonds is not liable for any delay in delivery once the consignment is handed over to the courier company.

The product will be packaged in a tamper-proof box along with invoice and relevant certificates. Please retain the box with supporting documents in case you wish to return/exchange the product. For more information, write to us at info@srishtidiamonds.com.

All shipments are fully insured and require a signature from the recipient on delivery post identity verification of the recipient. At the point of delivery, the recipient shall collect the product by furnishing any one of the following government approved photo identification card: (1) Aadhar Card or (2) Driver's License or (3) Permanent Account Number (PAN) card or (4) Voter's Identification card (or) (5) Passport.

Delivery shall be made by the firm/courier agent only after the photo and name of the recipient is verified and confirmed by them. To ensure safe and secure delivery of the package, the details of the government photo identification card will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his/her government approved photo identification card. As per the current guidelines mandated by the Government of India, a customer has to provide the Permanent Account Number (PAN) for all purchases above 200000.

We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt at the time of delivery. DO NOT accept any damaged or tampered shipments as it will then be the responsibility of the recipient in case any product is missing. The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Srishti Diamonds. Srishti Diamonds is not liable to the Customer/Recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries. Kindly prepare a video of the unboxing of your shipment for security purposes. In case the user wants any other person to receive the delivery on his behalf, he/she needs to specify details of the same at the point of ordering. All items shall be delivered directly to such person and the user cannot change the recipient details after the order is shipped under any circumstances whatsoever.

If at all the recipient is unavailable during the time of delivery, the Courier Company will make 2-3 attempts to deliver the product. In case the recipient is still not reachable/available, the same will be returned to our office from where the product has been dispatched. Orders can be delivered to only residential and commercial locations and cannot be made to any public places. Srishti Diamonds will not be responsible for orders collected directly from the delivery hub or anywhere outside the delivery address.

Once your order has been shipped, you will receive an e-mail from Srishti Diamonds containing your tracking number and a link to the website's order-tracking page. You can also check the status of your order once it has been shipped by visiting the website of our logistics partner and following the instructions by using your tracking number.

Cancellation & Refund Policy

A customer may cancel/change the order within 24 hours of placing the order and we shall refund the entire amount paid by the customer towards the said order. Post 24 hours, the customer will have to pay a cancellation fee of 10% on the final product price and the difference amount will be refunded to the customer.

Cancellation of customized jewelry will not be accepted under any circumstances.

No cancellation is allowed once the order is shipped.

Srishti Diamonds, at its sole discretion, reserves the right to cancel any order in case of error, fraud or inaccuracies in product pricing/information.

All refunds will be made within 20-30 days from the date of receipt of the item subject to quality confirmation and acceptance. This shall be done by the way of an online bank transfer to the customer's bank account or will be processed by reversal of previous transaction if the mode of payment is through online debit/credit cards/net banking.

Advance payment received for customized jewelry will not be refunded.

For more queries, write to us at info@srishtidiamonds.com or call our Customer Care team at +91 9962846266.

Privacy Policy

Srishti Diamonds recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on www.srishtidiamonds.com and applies to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Srishtidiamonds.com is a property of Srishti Diamonds, a proprietorship concern having its office at 1st Floor, Sree Narayana Building, Opposite Bharatiya Vidya Bhavan Thrissur Kendra, Vadakkechira Road, Thrissur-680020.

Information we collect

Contact information. We might collect your name, address, email, contact number, chat history and IP address of your computer.

Payment and billing information. We might collect your billing/shipping name, billing/shipping address and payment method when you buy jewelry from us. We NEVER collect your credit/debit card number or credit/debit card expiry date or other details pertaining to your credit/debit card on our website. Credit/Debit card information will be obtained and processed by our online payment partners.

Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to Srishti Diamonds.

Demographic information. We may collect demographic information about you or any other information provided by you during the use of our website. We might collect this as a part of a survey also.

Other information. If you use our website, we may collect information about your IP address and the browser you are using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

Our website is not directed towards children and we do not knowingly solicit or collect personal information from children through this website.

We collect information in different ways.

We collect information directly from you. We collect information directly from you when you register on our site or buy jewelry. We also collect information if you ask us a question or contact us through phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, Browser Cookies and Web Beacons for collecting information about your usage of our website.

We get information about you from third parties. For example, if you use an integrated social media feature on our website, the third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

We use information to contact you. We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based on your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information we get about you from third parties.

We use information for security purposes. We may use information to protect our firm, our customers, or our website.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.

We use information to send you transactional communications. IWe might send you emails or SMS about your account or an online purchase.

We use information as otherwise permitted by law.

Sharing of information with third parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors.

We will share information with courier companies. We share some of your information with courier companies and other parties responsible for fulfilling the purchase obligation. The courier companies and other parties may use the information we give them as described in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests or we may also share information when we are investigating a potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold, we may give our customer list as part of that transaction. We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out

You can opt-out of receiving our marketing emails. To stop receiving our promotional emails, please unsubscribe. Even if you opt-out of getting marketing messages, we will still be sending you transactional messages through email, whatsapp and SMS about your purchases.

Third party sites

If you click on one of the links to third-party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for any information collected or shared or used by other third-party websites.

Grievance Officer

In accordance with Information Technology Act (2000) and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. XXXXXXXXXXX
A-283, Okhla Industrial Area, Phase-I
New Delhi- 110020
Phone: +91-11- 45757575
Email: XXXX
If you have any questions about this Policy or other privacy concerns, you can email us at info@srishtidiamonds.com.

Updates to this policy

This Privacy Policy was last updated on 10.09.2020. From time to time, we may change our privacy practices.

By using the website, you signify your agreement to the terms of this Privacy Policy. SRISHTI DIAMONDS reserves the right, in our sole discretion, to change, modify, add or delete portions of the terms of this policy at any time.

Jurisdiction

If you choose to visit our website, your visit and any dispute over privacy is subject to this Policy and the website's Terms of Use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

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